All support requests are top priority for us. A response in 24 hours is guaranteed, most of the time we will get back to you in 2-4 hours or less.
We will fix any reproducible bug in 24 hours. After that we will send you a custom built executable, and have the fix in the next update.
Support email for Captionate is
We also have ticket based support system at
If you have ordered Captionate and did not hear from us in 24 hours, please use the ticket system because most probably the reason is that we were not able to send email to you. Please allow up to 24 hours for delivery but don't hesitate to email us after 4 hours, which is our usual delivery time for 99% of the orders.
Follow us on twitter: @captionate


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